Returns & Exchanges
At Forever 21, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on most items. Please ensure all items are unworn, unwashed, and have their original tags attached to qualify for a full refund.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Pack Your Items
Securely pack your items in the original packaging if possible and include the printed return packing slip inside the box.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized shipping location or carrier drop-box.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing